Automated passenger communications specialist 15below aims to close the communication gap between airlines and airports with the acquisition of Airport AI.

The deal, for an undisclosed sum, for the conversational AI platform will see it integrated with 15 below to develop a “unified communications solution that spans the air travel journey”.

Brighton-based 15below said the combined solution “will provide airports with greater visibility of the passengers within their terminals, deliver a better and more responsive service and reduce labour and operational costs through a self-service solution for customer support”.

The firm added: “Airlines will have more comprehensive, conversational and contextual interactions with passengers, improving service and loyalty. Passengers will gain access to timely, relevant and accurate updates at every stage of their journey, however they prefer to receive them.”

The deal is expected to accelerate the growth of the Airport AI solution among global airports, beyond its current portfolio of over 80 airports.

It will also extend the reach of 15below’s platform with conversational AI considered a proven solution in high-volume airport environments.

Nicholas Key, chief executive of 15below, said: “We really admire Airport AI’s unique technology and their vision for transforming passenger communications, which aligns perfectly with our commitment to delivering a seamless travel experience.

“This partnership brings together two market leaders with deep expertise across airline and airport systems and passenger engagement, creating a powerful force for positive change across the travel industry.”

Pierre Cuquemelle, chief executive of Airport AI added: “Our partnership with 15below marks a major milestone, not just for Airport AI, but for the entire aviation ecosystem.

“For too long, airports and airlines have operated in silos when it comes to engaging with passengers.

“By combining our expertise in AI-driven passenger communication with 15below’s deep integration across airline systems, we’re building the foundation for a future where airports and airlines collaborate seamlessly to deliver smarter services, improve operational efficiency and make travel less stressful for millions of people around the world.”