by Megan Lohden

Thai Airways has expanded its technology partnership with Amadeus.

The airline is focused on growing revenue and improving travel for its passengers after undergoing a post-pandemic transformation.

Amadeus plans to revamp the carrier’s website and mobile booking channels offering passengers a more smooth and personalised travel experience.

Amadeus Reference Experience will provide a “modern, responsive, and configurable interface” with Travellers able to manage end-to-end flight bookings, check-in, and disruptions themselves.

The carrier implemented Amadeus Travel Ready, which enables international travellers to verify their travel documents (passports and visas) within the online check-in process.

Amadeus says this will help save time at the airport by speeding the manual document verifications at check-in, bag drop, and boarding, reducing queues.

Thai Airways will also implement Amadeus Network Revenue Management, which will provide advanced technology when building routes through connecting hubs, codeshares, or partnerships.

Finally, the airline will use the Xchange Payment Platform (XPP) from Outpayce, Amadeus’ payments business. This platform allows That Airways to easily accept a wide range of card and alternative payment methods from travellers.

Nuthaphol Amawatana, head of pricing and revenue management, Thai Airways, said: “This is a major technology investment and upgrade for Thai Airways and will provide the building blocks of our business transformation.”

Amawatana added: “We’ll now be able to offer travellers a more modern and seamless booking experience whether they are visiting our website or searching for travel via our mobile app…Thai Airways is confident in its choice of Amadeus as a technology partner for the decades to come.”

Javier Laforgue, executive vice president, travel unit and managing director, Asia Pacific, Amadeus said: “Thai Airways has long been an important and strategic partner of Amadeus.

“The agreement signed today is a milestone for us and we look forward to working hand in hand with the carrier on its transformation journey.”